Privacy Policy

Privacy Policy
Mark Solutions is committed to protecting your privacy and security. This policy explains how and why we use your personal data, to ensure you remain informed and in control of your information.

Mark Solutions will ask people to “opt-in” for marketing communications. You will be given the choice as to whether you want to receive marketing communications and be able to select how you want to receive them (i.e. email, phone or post).

You can decide not to receive communications or change how we contact you at any time. If you wish to do so, please contact info@marksolutions.co.uk

The privacy and security of your data is guaranteed. We will never pass your personal data to anyone else, except for any successors in title to our business and suppliers that process data on our behalf both in the UK and abroad.
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About us
Your personal data (i.e. any information which identifies you, or which can be identified as relating to you personally) will be collected and used by Mark Solutions Ltd, a private limited company with company number 07859313

Mark Solutions’ registered office is 89 Vicars Moor Lane, London, England, N21 1BL. For the purposes of data protection law, Mark Solutions will be the controller.

What information we collect
Personal data you provide

Enquiry Forms
Where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

We may collect additional information in connection with your participation in any campaigns or promotions offered by us and information you provide when giving us feedback or completing forms.

When someone visits Mark Solutions’ website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting website. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will clearly notify you about this and will explain what we intend to do with it. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

Mark Solutions uses any personal data collected through the use of the website and electronic communication for the following:

– Internal record keeping
– To allow members to login into the website
– Send information including Ebulletins and Webalerts
– Information may be used to improve our services
– Action feedback including complaints and compliments
– Process event booking
– Process job applications

Information from third parties
We may collect information at exhibitions and trade shows, where you have given us permission to do so. We may also collect information from social media where you have given us permission to do so, or if you post on one of our social media pages

How we use information
We only ever use your personal data with your consent, or where it is necessary in order to:

– enter into, or perform, a contract with you;
– comply with a legal duty;
– protect your vital interests;
– for our own (or a third party’s) lawful interests, provided your rights don’t override these.

In any event, we’ll only use your information for the purpose or purposes it was collected for
(or else for closely related purposes).

Marketing
We use personal data to communicate with people, to provide and personalise our service and to promote Mark Solutions. This includes keeping you up to date with our news, updates and services.

We will use your information to provide and personalise our service. We will also use your contact details to communicate with you. We may use your information to send you news about Mark Solutions. We may contact you by post, email or telephone for these purposes.

If you do not want to receive commercial communications from us, please inform us at info@marksolutions.co.uk

Administration
Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.
We use personal data for administrative or operational purposes. This includes:

–  maintaining databases of our clients;
–  performing our obligations under contracts;
–  invoicing/payments
–  helping us respect your choices and preferences (e.g. if you ask not to receive marketing material, we’ll keep a record of this).

Learners
Mark Solutions collects and uses Personal data and Sensitive Personal data, for example about its’ staff and service users, to fulfil its’ purpose and to meet its’ statutory obligations.  We recognise that Personal data and Sensitive Personal data is the property of the individual and it regards the lawful and correct treatment of personal data as very important. To this end, Mark Solutions fully supports and adheres to the Eight Principles of Data Protection as set out in the Data Protection Act, and the General Data Protection Regulation (GDPR).

The personal information you provide is passed to the Education and Skills Funding Agency (ESFA), and Department for Education (DfE). Your personal information is used by the DfE to exercise its functions and to meet its statutory responsibilities, including under the Apprenticeships, Skills, Children and Learning Act 2009 and to create and maintain a unique Learner number (ULN) and a personal learning record (PLR). Your information will be securely destroyed after it is no longer required for these purposes. Your information may be shared with third parties for education, training, employment and well-being related purposes, including for research. This will only take place where the law allows it and the sharing is in compliance with data protection legislation.

The information you provide may be shared with other organisations for education, training and employment–related purposes, including for research.

The ESFA is a European Social Fund (ESF) Co-Financing Organisation, and it may use your information to enable them to access ESF funds.

The English European Social Fund (ESF) Managing Authority (or agents acting on its behalf) may contact you in order for them to carry out research and evaluation to inform the effectiveness of training.

You may also be contacted after you have completed the programme of learning to establish whether you have entered employment or gone onto further education.

Further information about use of and access to your personal data, details of organisations with whom we regularly share data, information about how long we retain your data, and how to change your consent to being contacted, please visit: https://www.gov.uk/government/publications/esfa-privacy-notice

Disclosing and sharing data
We will never sell your personal data.
Occasionally, where we partner with other organisations, we may also share information with them (for example, if you register to attend an event being jointly organised by us and another organisation). We will only share information when necessary and we will make sure to notify you first

Marketing
Mark Solutions will ask people to “opt-in” for most communications. This includes all our marketing communications.

This means you’ll have the choice as to whether you want to receive these messages and be able to select how you want to receive them (post, phone, email). You can decide not to receive communications or change how we contact you at any time. If you wish to do so please contact us by emailing info@marksolutions.co.uk

What does ‘marketing’ mean?
Marketing includes news and information about:

– our work;
– our events and activities;
– services and offers.

When you receive a communication, we may collect information about you, respond to or interact with that communication, and this may affect how we communicate with you in future.

How we protect data
a set of detailed data protection procedures which personnel are required to follow when We employ a variety of physical and technical measures to keep your data safe and to prevent unauthorised access to, or use or disclosure of your personal information.Electronic data and databases are stored on secure computer systems and we control who has access to information (using both physical and electronic means). Our staff receive data protection training and we have handling personal data.

Storage
Where we store information
Mark Solutions is based in the UK and we store our data within the European Union. Some organisations which provide services to us may transfer personal data outside of the EEA, but we will only allow them to do if your data is adequately protected.

For example, some of our systems use Microsoft products. As a US company, it may be that using their products result in personal data being transferred to or accessible from the US. However, we will allow this as we are certain personal data will still be adequately protected (as Microsoft is certified under the USA’s Privacy Shield scheme).

How long we store information
We will only use and store information for so long as it is required for the purposes it was collected for. How long information will be stored for depends on the information in question and what it is being used for. For example, if you ask us not to send you marketing emails, we will stop storing your emails for marketing purposes (though we’ll keep a record of your preference not to be emailed).

We continually review what information we hold and delete what is no longer required. We never store payment card information.

Keeping you in control
We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:

– the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of the personal information we hold (this is known          as subject access request);
– the right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason);
– the right to have inaccurate data rectified;
– the right to object to your data being used for marketing or profiling; and
– where technically feasible, you have the right to personal data you have provided to us which we process automatically on the basis of your consent or the               performance of a contract. This information will be provided in a common electronic format.

Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so.

If you would like further information on your rights or wish to exercise them, please refer to
the Information Commissioner’s Office website at www.ico.org.uk.

Complaints
You can complain to Mark Solutions directly by contacting us on info@ntn.org.uk or by post to Mark Solutions, Building 3, North London Business Park, Oakleigh Road South, N11 1NP

If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to the Information Commissioner’s Office which regulates and enforces data protection law in the UK. Details of how to do this can be found at www.ico.org.uk

Changes to this privacy policy
We will amend this Privacy Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. The current version of our Privacy Policy will always be posted on our website.
This privacy policy was last updated on 15th September 2019

Cookies Policy
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

This website uses Google Analytics to help Analyse how users use the site. The tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ us of the website and to compile statistical reports on website activity for NTN.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

You may choose to accept or decline cookies. Most Web browsers automatically default to accept them, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.